Reference

Privacy Policy for DANA and QRIS Accounts

Your account data, DANA, OVO, GoPay and QRIS wallet records, cookie choices and device details are handled under this Privacy Policy before you open the lobby.

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How This Policy Applies in Indonesia

casinoguru Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy explains how we collect, use, store and share data when you create an account, verify your phone number, use DANA, OVO, GoPay or QRIS, contact support, or open games such as Auto Roulette, Mahjong Panda, Aviator, Bingo and Fishing God. We use your

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data to run account access, wallet checks, fraud screening, service messages, cookie settings and privacy requests. Access to any service depends on local law, and account eligibility is handled where local law permits. We do not sell your account data as a product. We may share
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limited data with payment processors, identity checks, security vendors, hosting providers and customer support tools when that is needed to operate your account or answer your request.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Ask Us About Your Privacy Data

Privacy questions should go through the same account-safe paths you use for wallet or access issues, because we need to confirm we are speaking with you. If you are in Denpasar, you can still use live chat, email or the account message form without changing your region setting.

Team online

Live chat

Use live chat from the account menu for urgent privacy questions, such as login alerts or a device you do not recognise. Our team is available daily from 09:00 to 23:00 Indonesia time.

Email request

Send privacy requests to the email shown in your account help area, using the phone number linked to your account. We may ask for one extra check before discussing wallet or identity records.

Account message

Open Profile, choose Help, then select Privacy Request to ask for access, correction or deletion where available. This route keeps the request attached to your account history and support thread.

DATA CONTROLS

What casinoguru Does With Your Data

We handle privacy through account controls, payment checks and support logs rather than vague promises.

Account details

We collect the details you enter during account setup, including your name, phone number, email address and password credentials. These records support login, account recovery, service messages and checks before sensitive wallet changes.

Payment records

DANA, OVO, GoPay and QRIS activity creates transaction references, time stamps and status checks. We use those records to match deposits, review withdrawal requests and answer payment questions tied to your account.

Device signals

When you open Auto Roulette, Aviator or the wallet page, we may record browser type, device model, IP address and session events. These signals help us spot account access that does not match your normal pattern.

Cookie settings

Cookies help keep you signed in, remember language and account preferences, and measure page errors. You can clear cookies in your browser settings, but some account pages may ask you to sign in again.

Retention periods

We keep account and wallet records only as long as needed for service operation, dispute handling, fraud checks and legal record duties. When retention is no longer required, we delete or anonymise the data.

Change requests

You can ask us to access, correct or remove eligible personal data through live chat, email or the Privacy Request form. We confirm identity first so another person cannot change your account records.

Privacy Questions Before You Open Account

These answers cover the privacy questions we receive before and after account setup, especially around wallet records, cookies, identity checks and data changes. Use them to understand the policy, then contact us if your account needs a specific privacy action.

We collect the details you provide during account setup, such as name, phone number, email address and password credentials. We also create account records for login history, support contact and wallet activity.

Payment records help us match deposits, process withdrawals, check failed transfers and answer wallet disputes. We store transaction references, status updates and timing data, not your full wallet security credentials.

Yes. Send a Privacy Request from Profile, Help, then Privacy Request, or contact live chat from 09:00 to 23:00 Indonesia time. We verify your identity before sharing account data.

Cookies keep your session active, remember preferences and help us detect page errors. If you clear them in your browser, you may need to sign in again and confirm your device.

We share limited data only when needed for payment processing, identity checks, security monitoring, hosting, analytics or support tools. Those partners receive data for their assigned service, not for selling your account profile.

Contact live chat or use the account message form and tell us which detail needs correction. We may ask for an account check before changing phone, email or wallet-linked records.

You can ask for deletion through the Privacy Request form or email. We review what can be removed, what must be kept for payment disputes or legal records, and then confirm the result.

Privacy Policy for DANA and QRIS Accounts

Ask Us About Your Privacy Data

Live chat

Email request

Account message

What casinoguru Does With Your Data

Account details

Payment records

Device signals

Cookie settings

Retention periods

Change requests

Privacy Questions Before You Open Account

01 What personal data does casinoguru collect when I create an account?

02 Why do you keep DANA, OVO, GoPay and QRIS records?

03 Can I ask to see the data connected to my account?

04 How do cookies affect my privacy on the site?

05 Do you share my data with other companies?

06 How can I correct a wrong phone number or email address?

07 Can I ask you to delete my account data?

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